Betjill FAQ —
Quick Answers, No Waiting

No. Each player is allowed one account only. Creating multiple accounts to claim bonuses more than once is against Betjill's terms and conditions. If duplicate accounts are detected, both accounts may be suspended and any winnings forfeited. If you have forgotten your login details, use the password reset option on the login page instead of creating a new account.

Go to the login page and click the "Forgot Password" link. Enter the mobile number linked to your account and follow the steps sent to you. If you run into any trouble during the reset process, contact the Betjill support team at [email protected] and they will help you regain access quickly.

Basic account verification is completed during registration using your mobile number. For higher withdrawal limits, Betjill may ask you to submit a copy of your national ID card. This is a standard KYC (Know Your Customer) process that protects your account from unauthorised access. Verification documents can be submitted directly through your account dashboard or by emailing [email protected].

Yes. If you want to close your account, contact the support team at [email protected] with your request. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you are closing your account for responsible gaming reasons, Betjill also offers self-exclusion options — see the Responsible Gaming page for details.

Betjill supports the most popular payment methods used in Bangladesh:

• bKash — the most widely used mobile banking option
• Nagad — fast and widely available
• Rocket — Dutch-Bangla Bank mobile banking
• Bank Transfer — for larger deposits and withdrawals

All transactions are processed securely. No international payment methods or cryptocurrency are currently supported.

The minimum deposit at Betjill is ৳200. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Deposits are credited to your account balance instantly in most cases — there is no waiting period between making a deposit and being able to use the funds to play.

Most Betjill withdrawals are processed within 1 to 3 hours during business hours. bKash and Nagad withdrawals are typically the fastest. Bank transfers may take up to 24 hours depending on your bank. The minimum withdrawal amount is ৳500. If your withdrawal has not arrived within the expected timeframe, contact support at [email protected].

Betjill does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount you receive. Your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction fees — check with your provider if you are unsure.

First, wait a few minutes — most deposits appear instantly but occasional delays do happen. If your balance has not updated after 10 minutes, take a screenshot of your payment confirmation from bKash, Nagad, or your bank, and send it to [email protected] with your Betjill username. The support team will investigate and credit your account manually if the payment went through successfully.

New Betjill players receive a welcome bonus on their first deposit. The bonus is credited automatically — you do not need to enter a promo code. The exact bonus amount and terms are listed on the Offers page. The welcome bonus can be used across all games in the Betjill library, including slots, live tables, and arcade games.

Wagering requirements mean you need to bet a certain amount before bonus funds can be withdrawn as real cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Betjill keeps wagering requirements as low and transparent as possible. Full details for each bonus are listed on the Offers page.

Yes. Betjill runs regular reload bonuses for existing players and weekly cashback promotions. These are updated frequently, so it is worth checking the Offers page regularly. Some promotions are tied to specific games — for example, a bonus that applies only to Crazy 777 or Dragon Tiger. Cashback offers return a percentage of your net losses over a set period, giving you a safety net on losing sessions.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If your bonus has not appeared, check that your deposit met the minimum amount required for the promotion. Also confirm that you do not already have an active bonus — some promotions cannot be stacked. If everything looks correct and the bonus is still missing, contact [email protected] with your deposit details.

Yes. Every game on Betjill runs on a certified random number generator (RNG) that has been independently tested and audited. No outcome is predetermined or influenced by the platform. The results you see are genuinely random every single time. You can read a full explanation of how the technology works on the Game Technology page.

Betjill currently offers the following games:

• Crazy 777 — classic three-reel slot with multipliers
• Dragon Tiger — fast live table card game
• European Roulette — single-zero live roulette
• Diving — crash-style arcade game with growing multipliers
• Money Coming — arcade game with bonus rounds and scatters

New titles are added regularly. Visit the Game page for the full and up-to-date library.

RTP stands for Return to Player. It is a percentage that shows how much of the total money wagered on a game is paid back to players over time. For example, an RTP of 97% means that for every ৳100 wagered across all players, ৳97 is returned as winnings on average. Betjill games have RTPs ranging from 96.5% to 97.3%, which is above the industry average. RTP is a long-term statistical measure — individual sessions can vary significantly.

If your connection drops during a game round, Betjill's system records the state of the game at the point of disconnection. When you reconnect and reload the game, the round will either be completed automatically or you will be returned to the point where you left off. If you believe a bet was lost unfairly due to a technical issue, contact [email protected] with the date, time, and game name — the team can review the server logs and resolve the issue.

Yes. Betjill has a free Android app available for download from the App page. The app is not listed on the Google Play Store — you download the APK file directly from the Betjill website. Before installing, make sure you have enabled "Install from unknown sources" in your Android settings. The app is lightweight, loads fast on mobile data, and gives you access to all games, deposits, withdrawals, and support.

Currently, the dedicated Betjill app is available for Android only. iPhone users can access the full Betjill platform through the mobile browser on Safari or Chrome — the website is fully optimised for iOS and works smoothly on all iPhone models. All features including deposits, withdrawals, bonuses, and games are available through the mobile browser version.

When a new version of the Betjill app is available, you will see an update notification when you open the app. You can also check the App page at any time to download the latest APK manually. Always use the official Betjill website to download app updates — do not install APK files from third-party sources, as these may be modified or unsafe.

Betjill uses SSL encryption on all pages and transactions to protect your data in transit. Your personal information is stored securely and is never sold to third parties. Betjill's full data handling policy is explained in the Privacy Policy. If you have specific concerns about your data, contact [email protected].

Betjill takes responsible gaming seriously. Available tools include deposit limits, session time reminders, and self-exclusion options. If you feel your gambling is becoming a problem, you can request a temporary or permanent self-exclusion by contacting [email protected]. Full details of all responsible gaming tools and resources are available on the Responsible Gaming page.

Change your password immediately from the login page using the "Forgot Password" option. Then contact [email protected] right away with details of the suspicious activity. The support team can temporarily lock your account while the issue is investigated. To prevent unauthorised access in future, use a strong unique password and never share your login details with anyone.